Having a clean home or business is something to be proud of; unfortunately not everyone takes it seriously. Having an unclean home isn’t ideal but you probably won’t lose contact with friends and family over it. However with a business, you don’t have the luxury of hoping that customers come back to you; you need them to. I’ve written before about how in order to be successful you need to have a clean washroom and I stand by that, but the reality is that in order to be successful your business must be clean.
With the way social media is today, one unhappy customer can completely change how your business is run. One simple message can go viral so quickly and potential customers opinions on your business can be altered beyond repair. This is obviously an extreme example however everyone in business knows how valuable customers are and how easy it is now to share your opinion with the entire world. Creating and maintaining a cleaning schedule/routine can help eliminate any negative reviews about the cleanliness of your business.
Start by making a list of all cleaning activities that need to be done and prioritize them. For example sweeping would likely be done daily whereas cleaning windows may be done weekly. Once the list is prioritized decide when is the best time of day to do these activities. Some may be best during the start or end of the day whereas others may make sense to do throughout. Make the lists visible to all employees and train appropriately.
- Make sure everyone is properly trained- not only do they need to understand the proper cleaning procedure but they need to understand the value of a clean work environment. Stress the importance of cleanliness and customer satisfaction
- Encourage employees to clean up messes when they happen. Not only will they be easier to clean if its a fresh mess but customers will see initiative and realize your company values cleanliness.